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Postal Address:
999 Lady Denman Drive, Weston Creek ACT 2611.
Our Location:
Scrivener Dam, Yarralumla, Canberra, Australia.
Phone:
(02) 62878400
Fax:
(02) 62878401
Email:
Please contact us via the web form below
Business Hours:
9.30am - 5.00pm every day - except Christmas Day.

 

We are located on Lady Denman Drive, next to Scrivener Dam, near Yarralumla - approximately 9km from the centre of Canberra - just off Parkesway / Tuggeranong Parkway.
Here is a map with directions on how to find us


Bus services run from the city 7 days a week
Bus Timetables: Weekdays   Weekends and Public Holidays

Lockers - small and large - are available for hire at a small fee. A wheelchair and motorised scooter is available for hire but prior bookings are recommended.

Please contact us with any queries you may have. Answers to most questions regarding our Interactive Tours and Encounters, Zoocation, Group Bookings etc, can be found via the applicable product page within this site or in Frequently Asked Questions

Tour Feedback Form Online

Tour Feedback Form printout     General Feedback Form printout

 

 
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Bookings
Please note that bookings can only be made via our online booking system or over the phone or counter. To make an online booking, please visit the product page, or click on the Tour Bookings tab at the top of the page

Accomodation
For enquiries related to Jamala Wildlife Lodge, please visit
the website for information or email the Lodge directly

Gift Voucher purchases can be made online - see product pages for links - and your Voucher will be emailed to you, or if you choose -the recipient - immediately. Alternatively they can be purchased over the phone (allow 5-7 working days for postage) or over the counter.

Booking with a Gift Voucher: Gift Vouchers for Animal Encounters and Tours purchased from the Zoo can be redeemed online - see links on the product pages - over the phone or over the counter, and the voucher number must be quoted. (Excepting Entry Vouchers - these can be simply printed out and handed in to the Front Counter on arrival)

Red Balloon Gift Vouchers
must be redeemed directly through the Red Balloon website.

Vouchers must be presented on arrival or full payment will be required.

Bookings, reservations and purchases cannot be made via this email form.

Please check that you have entered your email address correctly prior to submitting your enquiry - so that we can reply.

 

Donation Requests
The National Zoo & Aquarium receives thousands of requests each year for free or discounted entry and other zoo products for community groups, charities and other worthy causes. Unfortunately our organisation cannot assist with all requests and despite aiding many charities, causes and animal conservation groups, most of our donations are pre-committed well in advance. If you would still like to forward a request, you may do so via email and if we are in a position to assist with your request we will respond to your email.