If I book or purchase more than one tour or encounter
- do I get a discount?
We do not offer discounts for multiple tour/encounter
purchases. However, if you make your booking online, you
will receive an automatic $5 per person, per tour/encounter
discount. (Even more for WOW tours) You also do not need
to pay any extra for Zoo entry.
If you are a Silver, Gold or Platinum Member of the Zoo,
you will receive between 15% - 25% off any tour bookings
for both yourself and any accompanying guests. You will
have to phone the Zoo to book, and quote your membership
number.
Can I reserve a place for a tour or encounter without payment?
No, full payment is required at the time of the booking. Once a booking is confirmed it can only by re-scheduled by phoning the zoo and speaking with a staff member. Please refer to our Terms and Conditions.
What happens if it rains?
A little bit of rain does not interrupt
or prevent a tour from gong ahead. In some cases, tours
may be re-scheduled due to Heavy rain and tours are postponed
in the case of an electrical storm, as is legally required.
To enquire about re-scheduling any tour or encounter, you
will need to phone the zoo and talk with our staff. There
are fees involved for rescheduling your booking.
I am doing a tour by myself. Can someone come along with me to take photos?
No. There are always other people taking part who are more than happy to take photos for you when its your turn to participate.
Can I take photos during the Tours?
Yes, all animals are used to cameras, including flash, just advise Keeper before taking them.
Can I follow someone on their tour just so I can watch or take photos?
No, Tours are private and go into areas
of the Zoo where there is no public access. Participants
cannot be accompanied.
Why do you say Doctors advise to limit contact with Cats when pregnant in the Indemnity and Release Form?
All cats, including domestic ones, carry Toxic Plasmosis in
their Faeces, which may cause problems in the first Trimester
of Pregnancy.
What shoes should I wear?
Flat soled walking shoes are ideal. Avoid
high heels and thongs.
Can I touch the animals?
On no account must you put your hand or fingers through the mesh. You must not touch an animal when feeding, unless the Keeper gives permission.
How close can I get to the animals?
You must always stay behind the Keeper, until the Keeper gives permission to move forward.
My child is mentally/physically disabled, can s/he join a tour?
Please view the Terms & Conditions via
the product page of our website. Please also feel free
to phone us with any concerns or queries. Perhaps a Private
Tour especially suited to your requirements would be an
alternative.
I do not like snakes, must I touch one?
No part of any tour is compulsory, if you feel uncomfortable with any animal just advise the Keeper.
What time should I arrive for a tour?
Allow thirty minutes before start time.
However, Tour participants are not required to pay any extra
for Zoo admission, so you are encouraged to arrive as early
as you like, and enjoy the facilities before your Tour.
Can I bring my dog into the Zoo or on a tour?
The National Zoo & Aquarium is an Authorised Quarantine Site, no pets are allowed on any part of the grounds, including the car park.
Do I need to turn off my mobile during the Tour?
It is suggested you turn your mobile off. If it rings whilst you are feeding an animal, it may cause problems.
My friend did the same Tour last month, will mine be exactly the same?
Animals can behave differently each day, so each Tour is unique.
My eight year old child is big for his/her age, can he/she do the
ZooVenture Tour?
No. All children under ten must be booked
on the Family Tour. (see information on the Zooventure page)
My child is over 10 years old. Do I need to go
with them on the tour?
No, children over 10 can go on the tour
unaccompanied, but we encourage parents to share the experience
with their children. The Family Tour is another option.
What is the difference between the Zooventure
and the Family Tour?
The Family tour is a slighty shorter and
less expensive option that encourages adults to join their
children in various activities on this interactive experience.
It includes visits to many of the same animals that are
included on the Zooventure Tour, including one of the big
cats.
Can I do a Tour without any children present?
Yes. Our Education Section can be contacted via Reception to provide a Private Tour especially suited for your requirements.
Can I wear perfume?
Generally speaking, perfume will not have any effect one way or another.
Are the tours wheelchair accessible?
No. Many of the pathways and access areas used throughout tours are not accessible to wheelchairs. Please refer to our Terms and Conditions.
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