1. PAYMENT FOR YOUR VISIT IS DUE PRIOR TO OR ON
ARRIVAL. Your booking confirmation will include an itemised Tax Invoice.
Please note that we do not accept personal cheques however business
and or company cheques are accepted.
2a. Cancellation or rescheduling of an existing booking(s) must be provided
in writing and given with a minimum of 24 hours notice. Cancellation/reschedule
requests via the contact us page or faxed to (02) 6287 8401.
2b. If less than 24 hours notice is given of a cancellation of a Guided
Tour, a $45 fee will be payable to cover the cost of the Guide. (Bad
Weather excepted).
3a. Group Bookings for Primary/High school, Pre-School, Day-Care centres
etc should have the required adult:child/student supervision ratios.
We allow a Free of Charge ratio of Adults to children to encourage adequate
supervision. Please view the Supervision Ratios and Pricing (via the
Group Bookings page).
3b. Whilst in the park, children/students are not permitted to wander
around unattended, and must be supervised at all times.
3c. Due to the size of the Gift Shop,Children/students wishing to purchase
items from souvenir shop MUST be accompanied by supervising adults
IN GROUPS OF NO MORE THAN 5 STUDENTS AT A TIME.
4a. Guided Tours, when booked, begin at the time outlined in your booking
confirmation. Please be aware that guided tours cannot be extended (run
overtime) for late arrivals.
If you wish to have morning tea/lunch etc
prior to your guided tour, please allow for this in advance.
4b. Children & students will need Indemnity forms signed by a parent
prior to your visit in order to participate in the feeding of the larger
mammals.
5. Animals at the National Zoo & Aquarium are on very specific diets
and are not to be fed under any circumstances. Any visitor(s) seen feeding
(unless supervised by a zookeeper) or harassing animals within the zoo
and aquarium will be asked to leave immediately.
6. Alcohol is not permitted within the zoo grounds.
7. As we are a quarantine facility, members of the public are prohibited
from bringing any animal(s) onto the grounds or into the car park at
any time.
8. Balloons, streamers, confetti or anything that could be a choking
hazard for an animal are not permitted on the zoo grounds at any time.
9. Visitors are not allowed to bring bikes (includes three wheelers
for toddlers), roller-shoes/skates/blades, or anything else that they
could ride on into the zoo. Prams and wheelchairs are permitted.
10. Whistles of any type are not to be brought into or used on the zoo
grounds by visitors under any circumstances. These are used by park
staff in the case of an extreme emergency.