A number of scooters, bikes, ‘ride prams’ and other ride-on or push items can’t be brought into the zoo.

Wheelchairs and prams/strollers are permitted within the zoo.

Bikes (including three wheelers for toddlers), scooters, skateboards, wagons (without brakes), roller-shoes/skates/blades are prohibited.

Any ride-on vehicle without a handle (or an adult to control it) will not be allowed in the zoo. Adults must have control of these at all times, otherwise the vehicle will be need to be held at reception.

Electric mobility scooters are permitted, however, while the Aquarium is fully accessible, there are areas within the zoo grounds that have difficult access due to slopes or gravel paths.

The safety of children is very important to us and they must be supervised by an accompanying adult at all times. Unaccompanied children (15 and under) will not be permitted to enter the zoo. School groups must be accompanied by a supervising adult at all times.

As we are a quarantine facility, members of the public are prohibited from bringing any pets/animals onto the grounds or into the car park at any time. In hot weather, it is dangerous to leave a pet locked in a vehicle. Please leave your pets at home.

Guide & Assistance Dogs

However, we welcome visitors with Guide and Assistance Dogs that have completed their training. There are limitations and bookings must be made – please contact NZA in advance to make a booking to visit the zoo or undertake a tour (NZA will endeavour to expedite any visits when required). A private tour can be arranged but please note that for safety reasons, there are many areas that cannot be visited with a dog. We can have staff look after your Guide or Assistance Dog while you visit the zoo or undertake a tour.

For further information on Guide and Assistance dogs please contact us.

Are we open? Are encounters proceeding?

We are open rain or shine. We are predominantly an outdoor venue, so please wear suitable clothes (and footwear) to walk between exhibits. Don’t forget a hat and sunscreen in the warmer months and pack an umbrella in case of wet weather. The zoo gift shop sells ponchos, hats & sunscreen in case you forget them. Most animals don’t mind the rain, but on very hot days, some animals may be less active as they look for shade. Refunds will not be offered for inclement weather or animals resting or sleeping.

Too Wet? Too Hot?

However, if it rains or the forecast is over 34 degrees, we offer a free return visit - conditions apply. Read more about our extreme weather policy.

To decrease fire hazards and ensure the safety, comfort and health of visitors, staff and animals, smoking is not permitted in most of the public areas at the zoo. However, there are designated smoking areas located on your zoo map.

Our animals have scientifically formulated diets to ensure their health and well-being. Human food may make them sick. Members of the public are not to feed the animals at any stage (unless accompanied by a zoo keeper).

 Balloons, streamers, confetti and other choking hazards are prohibited at all times.

Whistles of any type are not to be brought into or used on the zoo grounds by visitors under any circumstances as they can cause considerable distress to many animals.

See restrictions regarding wheeled vehicles under ‘Walk don’t ride’ above.

Rails, fences, moats, and other barriers between you and our animals are there to protect you AND the animals from harm. It is especially important not to lift children over or onto rails or rest them on railings. Neither adults or children are permitted to stick fingers or arms through fences. Remember, zoo animals are wild animals. Children must be supervised by an accompanying adult at all times. Unaccompanied children (15 and under) will not be permitted to enter the zoo and must be accompanied by an adult at ALL times.

You are welcome to bring your own food into the zoo and to make use of our picnic and BBQ facilities. We also have 3 venues on-site where food and drinks may be purchased. They are the Rhino Bistro, Jungle Vines Cafe and Meerkat Snack Shack (open during peak times only).

Please note however, that alcohol is not permitted during zoo opening hours. After-hours functions and special organised events (arranged with our events team) are excepted.

Put all of your rubbish in bins and use the Recycling Bins when appropriate. Help us to keep our zoo clean. This includes the car parks - all have bins.

No flash photography.

Do not put camera poles over or through ANY fence or barrier.

Visitors are permitted to use still and video cameras for the recording of zoo images for personal use only. Visitors are permitted to bring tripods and are encouraged to take photographs for their personal use and to share their memories with family and friends and we would love you to share them with us.

All visitors using such equipment are required to stay in visitor areas and to be considerate of other zoo users. Photographs/videos taken from visitor areas or during official behind-the-scenes activities may be shared via social media with appropriate credits.

Photographers wishing to market and sell their photos of zoo animals must contact the zoo for permission. A fee may be payable and is determined on an individual case by case basis.

Contact us for more information

We have the authority to close any part of the Zoo, including any animal exhibit (animals off display) or cancel a Keeper Talk at any time, for reasons such as adverse weather, equipment failure, maintenance and construction, or in the interests of safety. We will not be liable for any loss or expense incurred by a guest as the result of such closure.